Digital Ticketing.

Everything you need to know about Digital Ticketing.

Entry to St. James' Park is handled by digital tickets which are available to download to your smart phone.

Your mobile pass is an electronic version of your physical ticket which enables you to scan into St. James’ Park using your phone and NFC technology. This is the same technology used for Apple Pay and Google Pay, so you may already be used to using it regularly – for those of you who aren’t, we are here to help and guide you through the process.

Step-By-Step Guides

How to download your ticket to your Apple Wallet

How to download your ticket to your Apple Wallet

For iPhone and Apple Watch users

How to download your ticket to your Google Wallet

How to download your ticket to your Google Wallet

For Android users

Digital Ticketing at St. James' Park.

Digital Ticketing at St. James' Park.

In the 2023/24 season we introduced digital tickets which were available to download to your smart phone.

It’s secure – it’s easy to use – your ticket will always be up to date.

Before arriving at St James' Park.

Before you leave home make sure your phone is fully charged and your mobile pass is already downloaded and saved in your phone's wallet.

When you arrive at the stadium, follow the below steps to gain entry to St. James’ Park using your mobile pass.

Should you have any issues accessing the stadium, visit our mobile pass help points which will be located around the stadium.

How to transfer your match ticket to friends and family

How to transfer your match ticket to friends and family

This service is available to Season Ticket Holders only

How to resell your ticket back to the club

How to resell your ticket back to the club

This service is available to Season Ticket Holders only

How to download your Hospitality match tickets

How to download your Hospitality match tickets

And share them with your guests

We Are Here To Help.

We understand this new process may raise many questions. To support this, we have developed detailed FAQs to assist enquires.

Find our FAQs below.

After reading the FAQ’s, if you are still unsure or would like further assistance regarding your mobile pass, contact [email protected]

If you require additional assistance using your mobile pass or you have access requirements, please contact our Disability Liaison Team on 0191 2018457 or email [email protected]

The overwhelming majority of smart phones support either the GooglePay or Apple Wallet app, so you should not have any problems downloading and using your ticket.

All iPhones with Face ID and all Touch ID devices from iPhones 8 and above, running the latest software version.

Apple Watch series 4 and later

Android devices with NFC capability and running the latest version of Android

Android: Most recent higher end Android devices have NFC chip. Occasionally you will have a logo printed on the phone, or it will appear in your taskbar (when switched on)

If you have an Android phone, please ensure that you have the Google Wallet app installed (opens in new window). The Apple Wallet app is pre-installed on iPhones, but if you can’t find it, it’s a free download from the app store.

For match tickets, once you have completed your purchase a confirmation email will be sent to the stated email address containing a Google Wallet "Save to phone" button and an Apple "Add to Apple Wallet" button.

Follow the on-screen instructions on your phone to add your ticket. You can add multiple tickets if someone in your party does not have Apple Wallet or Google Wallet (remember that you will all need to enter the stadium together).

You can check if this process has been successful by going into your Google Wallet or Apple Wallet app and going to Passes or swiping down respectively.

Each ticket can only be sent to a wallet once, so make sure you open the link on the correct device.