Visitor Information. Digital Ticketing.

Everything you need to know about Digital Ticketing.

From the 2023/24 season onwards, entry to St. James' Park is handled by digital tickets which are available to download to your smart phone.

Your mobile pass is an electronic version of your physical ticket which enables you to scan into St. James’ Park using your phone and NFC technology. This is the same technology used for Apple Pay and Google Pay, so you may already be used to using it regularly – for those of you who aren’t, we are here to help and guide you through the process.

Step-By-Step Guides.

Download your ticket to your Apple Wallet
Download your ticket to your Google Wallet
How to access St. James' Park
Transfer Your Match Ticket To Friends & Family
Resell Your Ticket Back To The Club
Download Your Hospitality Match Tickets

We Are Here To Help.

We understand this new process may raise many questions. To support this, we have developed detailed FAQs to assist enquires.

Find our FAQs below.

After reading the FAQ’s, if you are still unsure or would like further assistance regarding your mobile pass, contact [email protected]

If you require additional assistance using your mobile pass or you have access requirements, please contact our Disability Liaison Team on 0191 2018457 or email [email protected]

The overwhelming majority of smart phones support either the GooglePay or Apple Wallet app, so you should not have any problems downloading and using your ticket.

All iPhones with Face ID and all Touch ID devices from iPhones 8 and above, running the latest software version.

Apple Watch series 4 and later

Android devices with NFC capability and running the latest version of Android

Android: Most recent higher end Android devices have NFC chip. Occasionally you will have a logo printed on the phone, or it will appear in your taskbar (when switched on)

If you have an Android phone, please ensure that you have the Google Wallet app installed (opens in new window). The Apple Wallet app is pre-installed on iPhones, but if you can’t find it, it’s a free download from the app store.

For match tickets, once you have completed your purchase a confirmation email will be sent to the stated email address containing a Google Wallet "Save to phone" button and an Apple "Add to Apple Wallet" button.

Follow the on-screen instructions on your phone to add your ticket. You can add multiple tickets if someone in your party does not have Apple Wallet or Google Wallet (remember that you will all need to enter the stadium together).

You can check if this process has been successful by going into your Google Wallet or Apple Wallet app and going to Passes or swiping down respectively.

Each ticket can only be sent to a wallet once, so make sure you open the link on the correct device.