Privacy Policy

In order to provide you with services, we may collect personal information about you from our website, telephone conversations, emails and written and verbal communications. We may, for example, keep a record of your IP address, name, address, delivery address, email address and telephone number.

If you are a supporter and / or attend an event at one of our venues, we will collect the following kinds of personal information about you: name, contact details (and emergency contact details if applicable), birthday, gender, any images we capture on CCTV cameras and other information showing us your movements through our buildings, details of any complaints which are made by or against you or details of incidents you have witnessed at any of our events or locations which are reported under the Premier League Commitment Regarding Discriminatory and Abusive Conduct or otherwise, and, Covid-19 specific information including: recent movements (including travel), information provided by any Covid-19 health questionnaires (travel, wellbeing, concerns or vulnerabilities), Covid-19 status information (NHS Covid-19 Pass, details of medical exemption or evidence of participation in a clinical trial), information for the NHS test and trace regime and any other information provided with respect to Covid-19.

When you contact us we may also record details of any disability or health needs you may have at the time of booking an event or service which will take place at the stadium or any of our other premises to help to ensure your safety.

We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example, our commercial partners.

We need to share your information internally and with other third parties (details of which are set out in this section). When we transfer your personal data to any third party, we will always ensure that the appropriate safeguards are in place.

Within the Club

Your information will be shared with colleagues within Newcastle United where it is necessary for them to undertake their duties.

With the Premier League and other clubs

For the purposes of compliance with the necessary legal and regulatory measures, the Premier League may have access to certain information about you. Where you have conducted a Prohibited Activity under the Premier League Commitment Regarding Discriminatory and Abusive Conduct, Newcastle United will share your name, date of birth, contact details and photograph with the Premier League who, in turn, will share it with other clubs for the purposes of enforcing any sanctions imposed on you.

To service providers

In order to provide our products and services to you, we may need to appoint other organisations to carry out some of the processing activities on our behalf. These will include, for example, delivery organisations and mailing houses as well as digital service providers. In these circumstances, we will ensure that your information is properly protected and that it is only used in accordance with this policy. We will also make sure that we have appropriate contracts in place with these third parties.

To other third parties

We may also share your information to the following third parties:

• The government and / or our regulators: where the law tells us to do so or to help them with any investigations; and / or

• Police, law enforcement and security services: to help them with any investigation, prevention of crime or matter of national security.

Newcastle United teams up with a selection of carefully chosen commercial partners, an up-to-date list of our commercial partners is available by type: entry-hyperlink id: NPfosXk9xKKvQGVnZ8Bku.

Our commercial partner programme is designed to support the Club and also to bring customers, fans and website users a diverse range of opportunities and offers (including financial services offers) at competitive prices. Newcastle United and/or these commercial partners would like to contact you with details of offers in a number of ways, including post, telephone, text/picture/video message, digital television, fax or by email. Where you have provided us with consent to do so and you express an interest in an offer from one of our commercial partners, that partner may let us know. This enables us to take your views and interests into account when choosing our commercial partners and developing the programme.

Some of the organisations to which we may disclose your personal information are situated outside of the United Kingdom. In order to provide you with the products and services you require, we may need to transfer your personal information to these countries (including to the European Union) and we will always ensure that the appropriate safeguards and data security measures are in place.

We understand that children will visit our website or interact with our content. We encourage all persons under 13 to consult with their parents or legal guardian before interacting with our content or submitting information to us. Parents or legal guardians should supervise children when online.

If you are under the age of 18, you may still participate in competitions and promotions. However, notification of a win, offer or prize should be sent directly to your parent or legal guardian. The contact details of your parent or guardian should therefore be provided in the initial registration process. Any publication of a competition winner’s personal details for visitors known to us to be under 18 will require parental or legal guardian consent during registration.

Our website is supported be Recite Me. Recite Me is a data processor to us, because we are providing the content on the website as the data Controller – and Recite Me processes some of the data collected by our website when requested by the user to provide translation service and to put a voice to the written text.

Use of Recite Me is entirely optional for visitors to our site. Recite is a cloud based web accessibility solution which allows visitors, if they so choose or require, to customise the site the way they need it to work for them. For example, it includes text to speech functionality, dyslexia software, an interactive dictionary, a translation tool with over 100 languages and many other features. We are conscious that up to one in five people who visit our website cannot access the content easily – they might need to adjust the colour contrast settings, make the fonts larger or have the content read out to them.

Recite Me uses cookies for ‘Preferences and Persistence’. ‘Preferences’ are used to allow Recite to remember what accessibility options users chose and allows the toolbar to recall them on multiple visits if cookie history isn’t cleared. ‘Persistence’ is used to ensure the whole website changes to reflect the requests made by the visitor via the Recite Me toolbar.

The only data captured by Recite Me is an IP address. This is captured by Recite in order to provide us with anonymised usage statistics. In addition to this privacy notice, you can also find Recite’s Privacy Notice, together with further information, here.

We take the security of your personal information seriously. When you submit your credit card details, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them. Please note that we cannot guarantee any data transmission over the internet is completely secure.

We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you. We will always inform you if we are recording a call.

We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our security and privacy policies. If and when we have made significant changes to this policy, we will place an alert on our website so that you can see what has changed.

You have the following rights in relation to data protection:

1. The right to access your personal information

2. The right to have your information updated

3. The right (in certain circumstances) to have your information deleted

4. The right to object to or restrict processing of your information

5. The right to data portability

6. The right to withdraw your consent at any time

7. The right to complain to the Information Commissioner’s Office

If you would like to exercise any of your rights with us then please contact us using the contact details set out below.

If you would like any further information or have any comments, questions or complaints about our privacy policy, please contact our Data Protection Lead by any of the methods shown below:

Telephone: 0344 372 1892 Email: [email protected] Mail: Data Protection Lead Newcastle United Football Club St. James' Park Newcastle upon Tyne NE1 4ST