The Magpies take on the Bundesliga side at Signal Iduna Park on Tuesday, 7th November (6:45pm CET) and after opening at 80 points on Thursday, 12th October the loyalty points requirement was reduced twice each weekday before the allocation sold out on Tuesday, 17th October.
Following supporter consultation, and in alignment with other away fixtures, there will be a limited allocation open to season ticket holder ballot for those who do not meet the away points threshold. This ballot will go live after the final points drop.
It will open at 10:00 BST on Wednesday, 18th November and close at 10:00 BST the following day.
Supporters will be asked to input payment card details. If they are successful in the ballot, payment will be taken and the season ticket holder will be notified by email. Those that are unsuccessful in the ballot will not be contacted and will not be charged.
All tickets for this fixture will be in the form of paper. Please note all tickets are for the sole use of the supporter making the purchase (and whose information is being requested at the time of purchase) under their Newcastle United supporter number. Tickets are strictly non-transferable.
At random, a small number of fans will be notified in advance of the game and asked to collect their ticket, with ID, from a location as convenient as possible (this will be confirmed in due course).
Children up to 13 years must be accompanied by an adult. At age 14 they can enter the stadium without an adult.
Please note a special rule for the standing area: Children up to six years old are not allowed to enter the standing area (guest: 8, 60, 61), even with adults. Children from the age of seven are allowed if accompanied by an adult.
IMPORTANT INFORMATION
Prices
The allocation is both seating and standing with standing priced at £16.50 and seats at £32, £37, £47.50 (no concessions available).
Ambulant disabled supporters please apply as above, if you require a personal assistant this will be at the price of the ticket selected.
Accessing the stadium
To minimise queuing, supporters should have their ticket ready as they approach the turnstile and insert the barcode into the reader.
Passport validity
Please check the FCO website for passport validity requirements for travelling to Germany.
ONLINE BALLOT PROCESS
Group applications
Each member has a unique supporter number and can therefore only register once for the ballot. If you are included in a group application, you cannot also make an individual application at the same time.
The maximum number of supporters who may be included within a group ballot application together is six.
If you wish to be included in the ballot so that, if successful, you would be seated together in a group with friends and/or family members, then you must register all of the proposed members of that group in one application only.
To apply for friends and family members, they must be season ticket holders and be linked to your account via the 'My Friends & Family' option within your online ticketing account. Please ensure that, before submitting a group application as lead applicant, you have (i) completed and checked this in your account settings and (ii) obtained the prior consent of those friends and/or family members on whose behalf you are applying.
Please note: travel groups are not in operation for the ballot allocation.
It is imperative that you check and select the correct age band for each ballot applicant, since failure to do so may result in an unsuccessful application.
Each applicant (and, in the case of a group application, the lead applicant submitting on behalf of the group) will need to enter credit/debit card details when submitting a ballot application. No payment will be processed at the point of registering in the ballot.
If you are successful, the automated balloting system will automatically allocate you (and in the case of a group application, each of the members of that group) a seat which could be in any of the available seats.
THE BALLOT
Once the deadline date has passed for ballot registrations, the ballot will be drawn randomly.
IF YOU ARE SUCCESSFUL
The season ticket applicants who are successful in the ballot will automatically have their credit/debit card payment charged for the total cost of ticket(s) allotted (including applicable booking fees and delivery fees). Each successful applicant (and, in the case of a successful group application, the lead applicant submitting on behalf of the group) will receive a confirmation email.
IF YOU ARE UNSUCCESSFUL
If your payment is not successful the Box Office will contact you. You will then have 24 hours to complete payment following initial contact. If payment is not received by this time, the tickets will be re-balloted and allocated to another eligible supporter.
If you do not receive an email then the number of ballot applications received has exceeded available ticket capacity and you have not been successful. Supporters can check whether or not they are successful in the ballot via the 'My Account' option within their online ticketing account.
