Where to find information about us
You can find everything you need to know about us, Newcastle United, on our website before you place your order to stream digital content (“Content”).
Online ordering process
To place an order, you must have a Newcastle United account.
It is your responsibility to check that your order for Content is correct. All purchase information will be provided to you on-screen for you to check.
You will be notified on-screen once your order has been accepted, and your chosen Content subscription will be available to view in your account.
Sometimes we reject orders, for example, because we can't verify your age (where the Content is age-restricted), because you are located outside the relevant territory (which will be notified to you on-screen) or because the Content was mispriced by us. When this happens, we will let you know as soon as possible and refund any sums you have paid.
Fees
We charge you when you place the order, and the fees for the Content are set out on the order screen. All fees include any applicable VAT.
If the price of the Content is clearly mispriced, then we are not obliged to provide you with Content at that price, even if we have accepted your order. If we notify you of a pricing error, you may access the Content at the correct price or (provided you have not yet accessed the Content or if the Content has not yet started) cancel your order without any obligation to us and we shall refund you any monies that you have paid to us in respect of that Content.
We have the right to make changes to our pricing from time to time.
You shall pay the price by the payment methods set out in the order process. You confirm that the card or bank account which is being used is yours, or that you have the authorisation of the card holder to use it.
You shall pay all amounts due in full at the time you place the order, with no rights to set off.
Refunds
You have a legal right to change your mind before accessing or downloading the Content. You have 14 (fourteen) days after the date of your order to change your mind about a purchase (this is known as your “Cooling Off Period”), but you lose this right when you start to download or stream the Content.
If you change your mind during the Cooling Off Period, please contact us via email: [[email protected]], or telephone: +44 (0)191 123 4567. We will refund you as soon as possible and within 10 (ten) business days of you telling us you've changed your mind. We will refund you by the method you used for payment. We don't charge a fee for the refund.
Other rights to refund
Refunds will be considered in the following circumstances:
Service Interruptions: If the Content is unavailable or significantly impaired for a substantial period due to technical issues attributable to Newcastle United.
Billing Errors: If there has been an overcharge or incorrect billing.
Refunds will not be considered in the following cases:
Partial Usage: No refunds or credits will be provided for partial use.
Technical Requirements: Issues caused by your failure to meet the technical requirements for streaming Content, for example, inadequate internet connection or unsupported devices are not eligible for refunds.
Discounts
If you are a Mags/Mags+ Member, or Season Ticket Holder, you may be eligible for a discount, which will be communicated to you by email. To redeem the discount, you must enter the code provided to you at the checkout, prior to making the purchase. There are no cash alternatives.
Discounts will not be applied, and refunds will not be issued after you have placed and paid for your order. We are not responsible to you for any failure to apply the discount, or inaccurate entries of the promotional code during the checkout process. If you are having issues with discount codes, please contact us via email: [[email protected]], or telephone: +44 (0)191 123 4567 before making the purchase.
You have rights if there is something wrong
If you think there is something wrong with the Content, you must contact us via email: [[email protected]], or telephone: +44 (0)191 123 4567 with evidence.
The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality. These are your legal rights, which are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
We can change products and these terms
We may change Content:
to reflect changes in relevant laws and regulatory requirements;
to implement minor technical adjustments and improvements, for example to address a security threat; and
to update the Content, provided that the Content always matches the description of it that we provided to you before you bought it.
Intellectual Property
We grant to you a non-transferable, non-exclusive, revocable licence to view the Content on your own compatible device provided that you comply with this contract and the documents referred to in them.
We, or our content providers, are the owners or licensors of all intellectual property rights in the Content. You acknowledge and agree that nothing in this contract shall be construed to transfer any intellectual property rights in the Content to you.
You are not granted any right to use, and may not use, any of our (or our licensor’s) intellectual property rights other than as set out in this contract.
All other rights are reserved.
Acceptable Use
You agree that you shall not:
use your access to the Content in any way which might infringe any third-party rights, including third party intellectual property rights;
archive, record, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, frame, mirror, scrape, or use (except as explicitly authorised in this contract) the Content;
use the Content to develop or provide, directly or indirectly, any product or service that competes with our business;
access the Content in any unlawful manner, or for any unlawful purpose;
copy, or otherwise reproduce or re-sell any part of the Content; or
disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Content or attempt to do any such thing.
We do not guarantee that the Content will be secure or free from bugs or viruses. You are responsible for your own device used to access the Content and we strongly recommend that you use your own virus protection software.
Suspension and Termination
We can suspend the supply of Content. We may do this to:
deal with technical problems or make minor technical changes;
update the Content to reflect changes in relevant laws and regulatory requirements; or
make changes to the Content.
We will contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency.
We can stop providing Content at any time. We let you know in advance, and we will refund any sums you've paid in advance for Content which won't be provided.
If you breach this contract or we reasonably believe that you are in breach, we may immediately do any or all of the following (without limitation):
issue a warning to you;
suspend your right to access the Content;
terminate this Contract;
issue legal proceedings against you for reimbursement of all costs resulting from the breach;
take further legal action against you; and/or
disclose such information to law enforcement authorities.
If we terminate this contract for your breach:
all rights granted to you under this contract shall stop; and
you must immediately stop all activities authorised by this contract.
If we take any of the actions described above, we won’t provide you with any refund or compensation.
Our Liability
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control.
Avoidable. Something you could have avoided by taking reasonable action.
Business losses. We only supply the Content for domestic and private use only. If you use the Content for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Content.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice: www.newcastleunited.com/en/privacy-policy
You have several options for resolving disputes with us
Our complaints policy. Our Supporter Services Team will do their best to resolve any problems you have with us as per our Complaints policy: [[email protected]].
You can go to court. These terms are governed by English law and we are subject to the non-non-exclusive jurisdiction of the English courts.
Other important terms apply to our contract
Your rights to access the Content are personal to you and cannot be resold, gifted, or shared. You can only transfer your contract with us to someone else if we agree to this.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it unless the contract has been transferred by us. We can transfer our contract with you, so that a different organisation is responsible for supplying the Content. We'll contact you to let you know if we plan to do this. If you're unhappy with the transfer you can contact our Supporter Services Team: [[email protected]].
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
Minimum Requirements
A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed. If you have an internet connection speed of 5.0 Mbps or higher and your computer meets the requirements below, you will be able to enjoy content at its highest video quality.
Minimum Windows Requirements
Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.
One of the following operating systems: Windows 7, Windows XP, Windows Vista, or Windows Media Centre Edition, Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or above:
Firefox
Macromedia Flash Player 10.1
Video adapter and monitor: Super VGA (1024×768) or higher
Minimum Mac Requirements
PowerPC G3 600 MHz
Pentium III 1GHz with a minimum of 512MB of memory
Mac OS X 10.4+
Firefox v1.5+
Micromedia Flash Player 10.1
Video adapter and monitor: Super VGA (1024×768) or higher
Browser Compatibility
Available on Chrome, Firefox, Safari and Edge
Minimum Mobile Device Compatibility
Android OS 4.3 or above
iOS 9 or above