Definitions The following words and phrases shall have the following meanings: "Away Match Ticket" means a printed paper ticket or any other form of ticket (and/or any rights arising out of or in connection with any of the foregoing) for admission to the Match. “Away Club” means the football club hosting the Match. “Club”/”NUFC” means Newcastle United Football Company Limited. "Conditions of Issue" means these terms and conditions governing the issue and use of an Away Match Ticket. “Football Authority” means each of the Premier League, The Football League, The Football Association, FIFA, UEFA and any other relevant governing body of association football. "Ground" means the football stadium and all other locations owned, occupied or utilised by the Away Club. "Ground Regulations" means those applicable ground regulations issued by the Away Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground. “Loyalty Points” means either: (i) the loyalty points required for a Season Ticket Holder to purchase an Away Match Ticket for any given Match; or (ii) the loyalty points awarded to a Season Ticket Holder for the purchase of and attendance at a Match. "Match" means a Premier League football match in which the Club participates and that takes place away from St James’ Park, Newcastle upon Tyne during the 2024/25 season, at the Away Club’s Ground as designated upon the Away Match Ticket to which these Conditions of Issue apply. “Material” means any audio, visual or audio-visual material or any information or data. “Season Ticket Holder" means a person who has an NUFC Season Ticket. "Terms and Conditions of Entry" means each of the rules and regulations of any Football Authority; the Ground Regulations; and the Conditions of Issue. “Ticket Holder” means the person who purchased the Away Match Ticket, who is a Season Ticket Holder with the required number of Loyalty Points to purchase an Away Match Ticket. 1. Issue of Away Match Tickets 1.1. The issue of an Away Match Ticket and subsequent access to the Ground is subject to the Away Club’s applicable rules and regulations, including but not limited to the Ground Regulations. 2. Admission to the Ground 2.1. By purchasing, accepting and/or holding an Away Match Ticket and/or using an Away Match Ticket to gain access to the Ground, you: 2.1.1. confirm and represent that: (i) you have read, understood and accepted; (ii) agree to be bound by and to comply with; and (iii) agree to bring to the attention of others (as required below), these Conditions of Issue and the applicable Away Clubs’ rules, regulations, terms and conditions; and 2.1.2. confirm you are a Season Ticket Holder with the required number of Loyalty Points. 2.2. An Away Match Ticket permits you to occupy the seat indicated on the Away Match Ticket or such other alternative seat of equivalent value as the Club, or Away Club may allocate to you at its reasonable discretion. All access to the Ground pursuant to an Away Match Ticket shall be for the purposes of private enjoyment of the Match only, not for any commercial purpose (and no authorisation is given or implied in respect of the carrying out of any commercial activities). 2.3. Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Away Match Ticket in any subsequent match or season. 2.4. Save as set out in clause 2.5 below, you shall not capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and/or the Ground, nor may you bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Any person acting in breach of this provision may have such equipment or technology confiscated and/or will be required to deliver up any tapes, films, disks, memory cards, memory sticks or other recordings of the Material (and all copies thereof) in whatever form, to the Premier League and/or the Club and/or the Away Club and the copyright , database right and all other rights, title and interest in and to all Material is hereby assigned to the Premier League, including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988. You further agree (if and whenever required to do so by the Premier League) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Premier League absolutely and with full title guarantee. 2.5. Mobile telephones and other mobile devices are permitted within the Ground PROVIDED THAT: 2.5.1. they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing or any other communication of any Material for any commercial purposes); and 2.5.2. no Material that is captured, logged, recorded, transmitted, played, issued, shown or otherwise stored or communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites. 2.6. Save for official Club merchandise and/or other football-related clothing worn in good faith, you shall not bring into, use, wear or display within the Ground any sponsorship, promotional or marketing materials. 2.7. You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 2.6 above where both the content and the publication are lawful in all respects and do not in the Club’s, or Away Club’s reasonable opinion constitute a threat to public order. 2.8. You acknowledge that the Away Club may reserve the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Away Club’s applicable rules, regulations, terms and conditions. 2.9. You acknowledge that the Club may carry out spot checks at any Ground throughout the season. It is the Season Ticket Holder’s responsibility to ensure that appropriate identification is always carried with them. 2.10. If the Club carries out a spot check, the identification presented must match the details of the Ticket Holder. Failure to present identification, or provision of identification which does not match the Ticket Holder’s details who purchased the Away Match Ticket may result in: (i) loss of all Loyalty Points on the account associated with the Ticket Holder; (ii) refusal of entry to the Match; and/or (iii) termination of the Ticket Holder’s Season Ticket. 3. Use of Away Match Ticket 3.1. Subject to clause 3.3 below, the Away Match Ticket is issued for your sole use, and you shall not sell, dispose of, assign, transfer or otherwise deal with the Away Match Ticket or the benefit of it to any other person without the prior written consent of the Club or Away Club. Further you shall not use the Away Match Ticket for any commercial purpose. The reference to selling the Away Match Ticket includes, but is not limited to: 3.1.1. offering to sell an Away Match Ticket (including, without limitation, via any website or online auction site); 3.1.2. exposing an Away Match Ticket for sale; 3.1.3. making an Away Match Ticket available for sale by another person; 3.1.4. advertising that an Away Match Ticket is available for purchase, which for the avoidance of doubt (and by way of example only) means that the Away Match Ticket may not be offered as a prize in any promotion or competition; 3.1.5. transferring, lending or selling an Away Match Ticket to any third party as part of a hospitality or travel package; and 3.1.6. giving (or offering to give) an Away Match Ticket to a person who pays or agrees to pay for some other goods or services (or offers to do so), all save as expressly authorised by the Premier League or the Club. 3.2. The unauthorised sale or disposal of an Away Match Ticket may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that an Away Match Ticket has been sold, or disposed of illegally and will press for charges to be brought against those breaking this law. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed such an offence, we will notify the Premier League who may in turn notify other football clubs, event holders and/or the relevant law enforcement authorities. 3.3. The Away Match Ticket will always remain the property of the Away Club and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Away Club, NUFC or any police officer. The Club and/or the Away Club reserves the right to require the immediate return of the Away Match Ticket at any time. 3.4. Any Away Match Ticket obtained or used in breach of the Conditions of Issue and/or Terms and Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Away Match Ticket shall be nullified. Any person seeking to use an Away Match Ticket in breach of the Conditions of Issue and/or Terms and Conditions of Entry in order to gain entry to the Ground or remain at a Match will be considered to be a trespasser and will be refused entry to, or ejected from, the Ground in respect of a particular Match and/or may have their Away Match Ticket cancelled or withdrawn. In the event of any cancellation and withdrawal in accordance with this clause 3.4, no refund shall be payable. The Club further reserves its right to take any legal or disciplinary action against any person(s) as it sees fit in connection with such matters, including a claim for an account of any profits made from an unauthorised use of the Away Match Ticket. 3.5. You will only be entitled to receive a Loyalty Point in relation to the use of an Away Match Ticket if: (i) the Away Match Ticket has been scanned successfully upon entry into the Ground for the applicable Match; and (ii) if you are subject to a spot check, the identification provided matches the Ticker Holder’s details. No other form of proof of Match attendance will be accepted. 3.6. If you are attending the Match as part of a travel group, the correct seating details of each Away Match Ticket in respect of each Ticket Holder in the group will be distributed to the travel group lead in advance of the Match. It is the responsibility of the travel group lead to distribute Away Match Tickets to the correct Ticket Holders. 3.7. If you are travelling within a travel group and have been given an Away Match Ticket by your travel group lead, it is your responsibility to check you have been given the correct Away Match Ticket. If a spot check is conducted, clause 2.10 shall apply. 4. Changes to Dates, Refunds and Exchanges 4.1. No guarantee or warranty is given by the Club that the Match will take place at a particular time or on a particular date. Subject to clause 4.2 below, the Club reserves the right to reschedule or notify you that any Match has been rescheduled without notice and without any liability whatsoever. 4.2. In the event of the postponement or abandonment of the Match (or if the Match has, for any reason, to be played out of view of the public), you will be entitled to receive a full refund (excluding admin fees, currently at £1 per ticket subject to revision) or receive an equivalent ticket for the subsequent re-arranged Match via such application procedure as the Club stipulates. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs. 4.3. Refunds are strictly governed by these Conditions of Issue. 4.4. In order to obtain a refund, the Away Match Ticket must be returned to the Club's ticket office no later than 72 hours before the commencement of the Match. A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Away Match Ticket was originally sold. For the avoidance of doubt, the final decision as to whether a refund shall be issued belongs to the ticket office manager. 4.5. Away Match Ticket sales are subject to an administration fee (currently £1 per Away Match Ticket for the 2024/2025 season). 5. Supporters of the Club 5.1. Away Match Ticket sales to Ticket Holders are strictly limited to one (1) per qualifying supporter number. 5.2. Supporters of the Club must be registered in an away travel group so that they can be seated together. 5.3. Supporters of the Club can only be registered in one group at any one time and the maximum persons per group is currently ten (10). 5.4. Loyalty Points will not be awarded if tickets are purchased in the General Sale period. If a Season Ticket is lapsed for one or more seasons, then all points accrued on that record will be removed and are strictly non-transferable. 6. Lost or Stolen Away Match Tickets 6.1. In order to gain admission to the Ground the Away Match Ticket must be legible and presented in its entirety at the Match. 6.2. Neither the Club nor the Away Club shall be obliged to issue any replacement for a lost, stolen or destroyed Away Match Ticket. 6.3. If a replacement Away Match Ticket has been requested by the Ticket Holder due to loss or another unforeseen circumstance, the Club or Away Club shall be entitled to request identification on collection at the Box Office prior to issuance of the duplicate. If the identification provided does not match the Ticket Holder’s details, clause 2.10 shall apply. If the Away Match Ticket has already been scanned, entry to the Ground is at the Away Club’s discretion to permit entry. 7. Cancellation and Withdrawal of Away Match Ticket 7.1. Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of the Conditions of Issue and/or Terms and Conditions of Entry to cancel and/or withdraw any Away Match Ticket issued. In the event of such cancellation or withdrawal no refunds shall be paid. Without prejudice to the general nature of the above, the following actions shall constitute serious breach of the Conditions of Issue and/or Terms and Conditions of Entry: 7.1.1. smoking in designated non-smoking areas at the Ground; 7.1.2. being (or appearing to be) drunk or intoxicated at the Ground; 7.1.3. persistent standing in seated areas whilst the Match is in progress; 7.1.4. the sale or transfer (save as permitted) of an Away Match Ticket to any person; 7.1.5. the deliberate misuse of an Away Match Ticket; 7.1.6. any misrepresentation in relation to clause 2.2, above; 7.1.7. being in possession at the Ground of a banner or flag that bears material or slogans that are offensive, obscene, abusive, or discriminatory in nature; 7.1.8. the throwing of any object within the Ground that may cause injury or damage to people or property without lawful authority or excuse; 7.1.9. whether at the Ground, or travelling to a Match: the use of foul, obscene, abusive and/or discriminatory language and/or gestures; the chanting of anything of an indecent or discriminatory nature; fighting, or engaging in and/or inciting violence; 7.1.10. bringing any of the following into the Ground (or using them within the Ground): illegal drugs or substances; fireworks; firecrackers; smoke canisters; air horns; flares; laser devices; bottles; glass vessels or any item that might be used as a weapon or compromise public safety; 7.1.11. entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse; 7.1.12. the supply of any misleading or incorrect information in any application; 7.1.13. any breach of clauses 2.2, 2.4, 2.5 or above; and 7.1.14. any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of any Away Match Ticket. 7.2. The Club may conduct security searches and / or request further information or evidence from the Away Club where it has reason to believe that any of the breaches set down in clause 7.1 has occurred or may occur, and/or in such circumstances as it considers reasonably necessary. 7.3. If a Ticket Holder is not 16 (sixteen) years old or over, their parent(s) and/or guardian(s) are responsible for their actions, conduct and compliance with the Terms and Conditions of Entry and these Conditions of Issue. 7.4. In the event that your Away Match Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any match ticket or season ticket at its discretion, and to notify any Football Authority and/or other football clubs of such exclusion and/or disqualification (and the reason(s) for such exclusion and/or disqualification). 8. Filming, photography and taping 8.1. All Ticket Holders who enter the Ground acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game, by the Away Club in accordance with their applicable policies, and on the Club’s website at www.newcastleunited.com. 8.2. All Ticket Holders agree that the Matches for which Away Match Tickets have been purchased are public, and that their appearance and actions inside and in the perimeter of the Ground where a Match occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at Matches. 9. Exclusion of Liability 9.1. The Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground except in respect of death or personal injury resulting from proven negligence of the Club or any other liability of the Club which cannot be excluded under applicable law. 9.2. Neither the Premier League nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of: (i) the position of the seat; and/or (ii) the actions of other spectators. 10. General 10.1. The Club reserves the right to change these Conditions of Issue from time to time, and shall notify you of such changes via publication on the Club’s website or any other appropriate means of communication if they materially affect your rights as a consumer. 10.2. Any information that is collected from you, or from other sources about you, by the Club will be collected, stored, processed and deleted in accordance with the terms of our privacy policy which can be found on the Club’s website: https://www.newcastleunited.com/en/privacy-policy. 10.3. The invalidity or partial invalidity of any provision of these Conditions of Issue shall not prejudice or affect the remainder of these Conditions of Issue, which shall continue in full force and effect. If any invalid, unenforceable or illegal provision of this agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable. 10.4. The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Conditions of Issue or by law shall not constitute a waiver of that right, power or remedy. 10.5. Notwithstanding any other provision in these Conditions of Issue and with the exception of any Football Authority, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these Conditions of Issue. Nothing in these terms shall affect any right or remedy of a third party that exists or is available other than as a result of the aforementioned Act. 10.6. These Conditions of Issue and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the non-exclusive jurisdiction of the Courts of England and Wales in relation to any dispute or claim arising out of or in connection with these Conditions of Issue (including in relation to any non-contractual disputes or claims). 11. Equality, Diversity and Inclusion 11.1. In accordance with the guidance detailed within the Equality Act 2010, and the Club’s Equality Policy (which can be found on the Club’s website), the Club is committed to ensuring all supporters are treated with equality and respect at all times. The Club acknowledges its duties and responsibilities as defined by the Equality Act 2010 to ensure that supporters and anyone connected with the Club is protected from discrimination, harassment and victimisation. The Club expects all supporters to share this commitment, adhere to its Equality Policy and requires that their behaviour reflects this at all times. The Club reserves the right to seek further action, such as a ban (and referral to Kick It Out, where relevant), for those involved or reporting the matter to the Police or other regulatory bodies. 11.2. The Club will proactively work with supporters who feel they have not been treated equally or fairly and commits to taking a balanced and fair approach to the resolution of individual issues or complaints. 11.3. In accordance with the Equality Act 2010 the Club will make adjustments in respect of access for supporters with particular needs or disabilities as far as is reasonably practicable. Reasonable adjustments are benchmarked against legislative guidance, industry working practices and guidance, and business and time constraints. 12. Safeguarding and Welfare 12.1. Ticket Holders acknowledge the Club is committed to safeguarding children, young people and vulnerable adults and expects all staff, players, volunteers, contractors, partners and guests to share this commitment. 12.2. The Club believes all staff, players, volunteers, contractors, partners and guests have a responsibility to report to the Club any concerns they have about the welfare of any child, young person or vulnerable adult. 12.3. Ticket Holders acknowledge that the Club has in place core Safeguarding policies and procedures to safeguard as far as reasonably practicable all staff, players, volunteers, contractors, partners and guests is maintained. Specifically, these include, but are not limited to, the Club’s Safeguarding Children Policy, Safeguarding Vulnerable Adults Policy and Engaging Vulnerable Groups Policy. 12.4. Ticket Holders acknowledge the Club expects the physical and verbal behaviour and conduct of the Ticket Holder to be appropriate at all times and of a manner that maintains the Club’s approach outlined in clauses 12.1, 12.2 and 12.3. 12.5. Ticket Holders acknowledge that should the behaviour of the Ticket Holder be deemed as breaching clauses 12.1 and 12.2, the Club reserves the right to take appropriate action which may include involving external organisations such as the Police or Local Authority Social Care Services in such action, if deemed necessary.
